10 years at the front desk — the first face every visitor sees and the calm voice on every call. I turn a busy lobby into a warm welcome, remember the names that matter, and keep the whole office running quietly on schedule while making it look effortless.
Welcome, do come inAnswered by the third ringThe calm at the frontEvery name rememberedNo guest left waitingFirst impressions, every timeWelcome, do come inAnswered by the third ringThe calm at the frontEvery name rememberedNo guest left waitingFirst impressions, every time
i. Please, come in
The first face. The calm voice.
I've always been the person people gravitate to when they walk into a room looking unsure — and a front desk is a room full of unsure people. My first manager told me the phone should never ring more than three times and no guest should ever feel like they're interrupting. Ten years later, that's still the standard I hold myself to.
I've run front offices for a hospital, a corporate tower and a school, juggling six phone lines, a full appointment book and a lobby of walk-ins without ever letting the mask of calm slip. I remember faces and names, I read the room, and I solve the small problems before they reach anyone else's desk.
A receptionist is the difference between an organisation that feels chaotic and one that feels cared for. If you want a front desk that makes every visitor's first thirty seconds feel warm, prepared and unhurried — pull up a chair. I'll have the coffee ready.
— Ananya, front desk
At your service
Reception, Anna Salai, Chennai 600002, Tamil Nadu● here to help
ii. At the front desk
What I look after
Everything that keeps a front office warm, calm and running — greeting, phones, scheduling and the hundred quiet things nobody notices when they're done well.
#StrengthDepthLevel
1
Guest welcome & front-of-house
warm greeting, walk-ins, VIP handling
Signature
1
Multi-line phone & switchboard
6+ lines, screening, message accuracy
Expert
1
Calendar & appointment scheduling
diaries, meeting rooms, no double-books
Advanced
1
Visitor management & security
sign-in, passes, gate coordination
Certified
1
Admin, email & office support
correspondence, courier, records, MS Office
Proficient
1
Composure under pressure
the poise that never cracks
Unflappable
iii. A day at the desk
Calm from open to close
A reception desk is the whole organisation in one person's smile. People decide how they feel about a place in the first thirty seconds, and that's my thirty seconds. So I greet everyone by the third ring and before they finish crossing the lobby, I keep the calendar honest, I remember that Mr. Rao takes his coffee black — and no matter how many lines are ringing, the person in front of me never feels rushed. Poise is the whole job.
Open — desk ready, calendar checked, lobby warm before the first guest arrives.
Greet — every visitor welcomed by name where I can, signed in, and never left waiting alone.
Route — calls answered by the third ring, messages taken accurately, the right person found fast.
Anticipate — the meeting that's running late, the guest who looks lost, the water that needs refilling.
Close — desk tidy, tomorrow's diary confirmed, nothing left hanging for the morning.
iv. The guestbook
Ten years at the front
2018 — PRESENT
Senior Front-Desk Executive
Prestige Corporate Towers, Chennai
The face of a 900-seat office building: greeting clients and executives, managing a 6-line switchboard, coordinating meeting rooms, visitors and couriers, and holding the lobby calm through the busiest mornings. Rated top of the front-office team three years running.
2014 — 2018
Receptionist & Admin Coordinator
Apollo Speciality Clinic, Chennai
Front desk for a busy clinic — patient welcome, appointments, insurance queries and anxious families, handled with warmth and zero-error scheduling for 120+ visitors daily.
2013 — 2014
Front Office Assistant
The Residency Hotel, Coimbatore
Guest check-in, concierge requests and phones at a 4-star property — where I learned that hospitality is remembering the small things.
v. Trained
Study
2010 — 2013
B.A. English Literature
Stella Maris College, Chennai First class · 78%
2013
Diploma in Front Office & Hospitality
Institute of Hotel Management Distinction
2019
Certificate in Business Communication
British Council Advanced · merit
vi. Certified
Credentials
🎧
Professional telephone etiquetteFront-office communication cert · 2019
🎧
MS Office & office administrationWord, Excel, Outlook, scheduling tools
🎧
English, Tamil, Hindi & MalayalamFluent — read, write & speak
🎧
First Aid & emergency responseCertified & current · renewed 2025
vii. Kind words & kudos
Quietly appreciated
⭐
Top front-office rating — 3 years runningPrestige Corporate Towers staff review
'Face of the Building' recognitionVoted by tenants & executives
2021
⭐
Zero missed-call record — 6 months6-line switchboard, peak season
2020
viii. The lobby
Where I welcome the day
Swap these for real front-office photos in the admin panel.
🛎️
The welcome desk
🛎️
Morning lobby
🛎️
Guest sign-in
🛎️
The switchboard
🛎️
Meeting-room board
🛎️
A warm reception
ix. Notes from the desk
On first impressions
JUN 2026
The first thirty seconds
Why the walk from the door to the desk decides how a visitor feels about your whole organisation — and how I own it.
Read note →MAR 2026
Answer by the third ring
Small standards, big trust. The tiny front-desk habits that quietly tell people they're in good hands.
Read note →NOV 2025
Poise under six ringing lines
How to keep the person in front of you feeling unhurried while the whole office is calling at once.
Read note →
x. The visitors
What they say
"
Ananya is the calmest presence in the building. Clients arrive flustered and somehow leave the front desk smiling. She sets the tone for the entire office.
Facilities DirectorPrestige Corporate Towers
"
She remembered my name and my appointment before I said a word, on my second-ever visit. That's a rare kind of care.
Ms. IyerRegular visitor
"
In four years at the clinic she never once let a worried family feel like a number. Front desk is hospitality, and she's the best of it.
Clinic ManagerApollo Speciality Clinic
xi. For offices & institutions
Reserve the front desk
🛎️ AVAILABLE FOR IMMEDIATE & Q1 2027 OPENINGS · HAPPY TO TRIAL A SHIFT
Current roleSenior Front-Desk Executive
Open toReceptionist · Front Office Executive · Guest Relations · Admin & Front-Office Coordinator
