The systems the whole school runs on, kept running.

I came up through IT support — reimaging laptops and resetting passwords — and grew into running the systems that a whole school depends on. The shift taught me the thing most IT people miss: technology in a school only works if the least confident teacher can use it, so half my job is patience and training, not code.

In twelve years I've rolled out two full school ERPs with zero data loss and near-total staff adoption, kept exam and result portals up through the brutal peak-load evenings when every parent logs in at once, cut helpdesk resolution times with a proper ticketing system and knowledge base, and locked down data protection and backups so that no failure has ever cost the school a record. The uptime number I quote is real and audited.

If your school or trust needs an ERP and IT incharge who keeps systems boringly reliable, trains staff instead of blaming them, takes data protection seriously, and stays calm when the portal is under load and the phone is ringing — my record and references are ready. Give me your temperamental systems; making them dependable is the whole job.